Susan has been a full time mediator since 2010. She uses insight and intuition to bring a fresh and creative approach to reaching
settlement. Before becoming a mediator, Susan was a business litigator with an international law firm, practiced in house as
litigation counsel for a large national bank, and since 1985, has closely followed personal injury cases of all types. Susan has
a natural ability to read people and can skillfully uncover the real issues fueling the dispute and redirect the parties towards
She is bright, tenacious and hardworking, and has mastered the art of follow up to achieve resolution. One attorney commented that
her "expertise, intelligence, humor and commitment were the key to bringing both sides together in what seemed like an impossible
feat." Susan guides the negotiation with empathy and exhibits genuine care and concern for the embattled parties. When not mediating
privately, Susan assists the burdened Court system by settling cases of all types, and works with schools and parents to resolve
educational conflicts. She also enjoys teaching mediation at USF Law School.
Ms. Feder is an extremely effective mediator who obtains highly satisfactory outcomes for embattled litigants. She has superb people skills and works hard to help the parties achieve a settlement. Her optimism helps the parties enjoy the process and feel good about their resolution.
- Attorney, San Francisco
I appreciated that after our initial mediation found the parties entrenched in our respective positions, Susan continued to work with the parties while
discovery progressed. She was invested in the process, knew the issues and was committed to achieving a fair result. Susan reached out to the parties at regular intervals despite
being told over and over that the case was not going to resolve. Susan ultimately proved us wrong by settling the case via phone two weeks before trial. It was a great result and
I would absolutely use her services again.
- Attorney from a Commercial Dispute
Susan Feder uses a fresh approach to getting parties to settle. She handled a most difficult construction defect matter with a personal injury twist for us and it was her determination, fortitude and willingness to consider novel ideas that got the matter resolved. I would recommend her to anyone with difficult issues, difficult parties, or both. I will certainly recommend her to my professional friends in the bay area.
- Partner, Sacramento, California
Her expertise, intelligence, humor and commitment were the key to bringing both sides together in what seemed like an impossible feat…she was terrific and her tenacious efforts were most admirable…She is our number one 'go to' mediator.
- Attorney, Los Angeles
Settled breach of commercial lease action involving restaurant owner and owner of hotel property. Long term business relationship between the parties was maintained as a result of the settlement.
Settled breach of warranty action by contractor against commercial seller of decking material. Settlement allowed contractor to replace customer’s deck and maintain his favorable relationship with clients.
Settled commercial lending dispute between borrower and major lender on a sold out equity line of credit after a trustee’s sale by lienholder. Addressed issues of nature of loan, and consequences of foreclosure action.
Settled nursing home penalty dispute between government agency and owner of facility. Penalty level was reduced, allowing family-run facility to maintain its business. Addressed issues of patient neglect and code requirements for nursing home facilities.
Handled a complex CD matter involving multiple defendants litigating over a remodel project on a residence. The claims involved alleged defects with the driveway, doorways, windows and iron work. The plaintiff also had a PI claim associated with the case when she fell on water which had leaked from the defective doorway. This case resolved in mediation.
Complex commercial case involving development of two different multi-unit real estate projects. Case included several cross actions in which allegations of breaches of fiduciary duty, fraud, mismanagement and breach of contract are alleged against numerous parties. Parties were emotionally and financially invested in polar opposite positions.
Settled an emotional workplace termination action in which employee alleged loss of job due to prior reporting of alleged sexual harassment by employer. Dealt with emotionally-charged litigant in helping to resolve dispute.
Family Law Issues
Settled highly contentious case between ex-spouses for damages bases on allegations of battery and abuse. The parties were embroiled in conflict, with feelings of anger, mistrust and fear affecting the negotiations. By incorporating excellent listening skills, empathy and nuanced negotiation strategies, I was able to arrive at a negotiated settlement of this sensitive civil dispute.
Subrogation claim by insurer for damage to real and personal property of the insured from an alleged defective washer in upstairs unit. Issues mediated included reasonable cost to repair, measure of damages and product defect.
Settled medical malpractice claim of mother and young child against well known hospital for injuries arising from incorrect pharmaceutical prescription. Damage allegations included both physical injury and emotional distress claims.
Medical malpractice case involving ankle surgery following complicated fracture. Plaintiff alleged that surgeon improperly repaired tri-malleolar fracture and subsequently failed to properly read post-operative x-ray. Plaintiff required second surgery and claimed general damages and lost earning capacity.
Settled heated dispute between homeowner and Homeowners' Association in Kentfield involving issues of alleged violations of CC & Rs.
Settled highly emotional neighbor dispute involving fence and property line issues, responsibilities for repair and encroachment, between owners in San Francisco. Settlement allowed neighbors to repair their relationship as well as their fence
Landslide dispute between upper and lower slope property owners when property was damaged after heavy rains caused upper slope to slide onto lower property.
Settled family property dispute involving issues of ownership of real and personal property, tenant’s rights and obligations, lending and foreclosure. The emotionally charged and delicate family situation required sensitivity and careful handling by the mediator.
Emotionally charged family dispute between mother and son regarding division of real property asset. Parties were able to agree on a framework for resolution that helped repair relationship as well as resolve property dispute.
Action by seller against realtor for breach of fiduciary duty in dual party representation of both seller and buyer. Seller claimed agent concealed material facts in brokering sale, and sought disgorgement of substantial commissions paid to seller in transaction.
Neighbor dispute involving failure to restrain dog and subsequent attack and bite. Strained and difficult relationship between the neighbors fueled the dispute and presented a challenging situation for the mediator. A history of police involvement and other complaints created further animosity between the parties.
Settled a product defect case alleging disfigurement when plaintiff’s finger was injured by defendant’s defective chair. Plaintiff alleged that embarrassment about her appearance caused her to abandon a desired career choice.
Settled a workplace accident case in which window washer sustained serious injuries after a fall. Plaintiff alleged employer’s failure to observe required safety regulations. Addressed issues of independent contractor relationship and licensure requirements.
Settled a bicyclist accident case in which cyclist was hit by an elderly motorist. Plaintiff claimed significant damages for alternative therapies used to treat cyclist’s injuries.
Settled a motorcycle accident case in which motorcyclist was hit by motorist while lane splitting on Golden Gate Bridge. Issues of comparative fault and extent of injury were raised by motorist and resolved.
Slip and fall in grocery store in which plaintiff alleged that fruit debris was responsible for elderly customer's fall. Plaintiff alleged that their advertised store layout required a higher level of cleaning and diligence to prevent falls.
Auto accident in which injuries were difficult to quantify due to plaintiff's unique susceptibilities.
Settled UIM claim against plaintiff's insurance carrier for injuries sustained in high-speed freeway rear end accident case.
Premises liability case involving unsafe access to public beach area by bar/restaurant where patron sustained knee injury on broken glass.