With a multi-faceted career spanning work as a casualty and coverage attorney, insurance claims person, underwriter, and executive, Rachel brings a well-rounded perspective to all of her mediations. She has worn many hats in the dispute resolution process including serving as: decision-maker, mediator, counsel of record, party representative, plaintiff, and insurance executive with final settlement authority. This breadth gives her a deep understanding of the factors that motivate the parties involved to settle their cases. In the mediator role, Rachel is adept at building rapport with both sides through candid communications. Her expertise in property, liability, automobile coverage, regulatory compliance, and good faith claim handling has been particularly beneficial in working through insurance-related matters.
An attorney stated, “Ms. Ehrlich was respectful of the emotional sensitivities of the other side, without losing her neutrality. She was extremely flexible about the physical and logistical challenges of the mediation and understood the effect of cultural differences on the parties, and how it affected negotiations.”
Cooking interesting meals with family and friends, reading, and training their rescued dogs.
"Rachel has been a pleasure to work with. I would recommend her as a mediator in any type of matter. She is knowledgeable and quick to learn the nuances
and dynamics of the case before her. But, most important, Rachel demonstrated to me a willingness to go the extra mile to get the case resolved."
- Attorney on an insurance matter
"She is responsive and on top of things. Sometimes it feels like herding cats, and it seems like she was able to maneuver that. She was able to deal with challenging people and attorneys, and keep it together. She never quit. Some other mediators move on once a settlement has been reached; she stepped up when this looked like it might fall apart and was able to make sure that everything got signed sealed and delivered, which was above and beyond."
- Attorney on a high-end custom home, Construction Defect matter.
"In my recent case, the two defense attorneys pushed for Rachel to mediate. Prior to their suggestion, I was not familiar with her. I did learn of her background in insurance defense and had some reservation about using her. In the end, I am very happy the defense suggested Rachel. She was very knowledgeable and invaluable in dealing with some of the issues that arose during the negotiations including coverage issues, worker’s compensation challenges, and comparative fault. She is exceptionally friendly and personable, making it a pleasure to converse with her. Also, she was willing to facilitate negotiations in a less traditional manner due to the Shelter-in-Place. She exceeded expectations and I look forward to using her in future cases. "
- Attorney on a Personal Injury Auto Matter
"She was able to listen to all sides."
- Attorney on a Warranty of Habitability Dispute
"The mediator understood the practical issues faced by both sides and worked that effectively to bring about resolution."
- Attorney on a Personal Injury Slip & Fall Matter
"Thank you for all your hard work on this matter, Rachel. I’ve been disappointed with mediators lately with how detached they are with the substantive portion of cases. Most mediators only want to talk numbers and don’t have a true understanding of the merits. You not only understand the issues but are also very hands on with the settlement. You should teach courses to mediators and share your own war stories. "
- - Defense Attorney in a multi-party breach of construction contract and construction defect action for a high-end single family home.
"Rachel was thoughtful and informed."
- Attorney on an Insurance Bad Fiath Property Casualty Matter
"The mediator was helpful because she had a good grasp of insurance issues."
- Attorney on an Insurance Bad Faith Dispute
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