With a multi-faceted career spanning work as a casualty and coverage attorney, insurance claims person, underwriter, and executive, Rachel brings a well-rounded perspective to all of her mediations. She has worn many hats in the dispute resolution process including serving as: decision-maker, mediator, counsel of record, party representative, plaintiff, and insurance executive with final settlement authority. This breadth gives her a deep understanding of the factors that motivate the parties involved to settle their cases. In the mediator role, Rachel is adept at building rapport with both sides through candid communications. Her expertise in property, liability, automobile coverage, regulatory compliance, and good faith claim handling has been particularly beneficial in working through insurance-related matters.
An attorney stated, “Ms. Ehrlich was respectful of the emotional sensitivities of the other side, without losing her neutrality. She was extremely flexible about the physical and logistical challenges of the mediation and understood the effect of cultural differences on the parties, and how it affected negotiations.”
Cooking interesting meals with family and friends, reading, and training their rescued dogs.
Rachel was retained by the parties to mediate a contentious coverage and bad faith dispute arising out of what was essentially a condominium
conversion construction defect case. The case involved somewhat obscure but critical issues of Illinois and Florida substantive law, and each party was hard set in
its position. The amount in controversy was very large, and neither party acknowledged significant risk of a bad outcome heading into mediation. Nevertheless, drawing
on her insurance industry experience and legal knowledge, Rachel managed to move the parties toward compromise by credibly framing the risk and confronting the attorneys
on each side with the holes in their case. She was perceived by both parties as a credible, good faith broker, which is very hard to do when the decision makers on one
side are volunteer board members with no legal or insurance background, and the decision makers on the other side are experienced insurance industry executives Rachel
is one of the very few mediators I have encountered in 20 years of multi-jurisdictional construction defect, property damage and insurance recovery litigation who has
the substantive knowledge and dispute resolution skills to solve a case like this. She made a tremendous effort to learn the case during the pre-mediation phase,
and worked to become familiar with the decision-makers on each side. Further, when the settlement process hit a roadblock post-mediation, and needed some fine tuning,
Rachel was responsive and worked to preserve the deal. I will not hesitate to recommend and use Rachel to resolve even my most contentious and challenging disputes.
- Attorney in a Coverage and Bad Faith Dispute.
Rachel has been a pleasure to work with. I would recommend her as a mediator in any type of matter. She is knowledgeable and quick to learn the nuances
and dynamics of the case before her. But, most important, Rachel demonstrated to me a willingness to go the extra mile to get the case resolved.
- Attorney on an insurance matter
The mediator understood the practical issues faced by both sides and worked that effectively to bring about resolution.
- Attorney on a Personal Injury Slip & Fall Matter
I just had my first mediation with Rachel Ehrlich. She came very highly recommended as several of my colleagues had previously mediated with her. Rachel definitely lived up to and exceeded her reputation. It was obvious that she was very prepared and had read all of the submissions prior to the mediation. Rachel was quickly able to detect the strengths and weaknesses in the positions of the parties, and raised insightful points which moved the negotiations along when things slowed down. She spent an entire day and part of the night working toward resolution of the case. All parties felt the case was favorably settled thanks to Rachel’s hard work. She stayed well into the evening in order for the terms of the settlement to be memorialized and continued to follow up with the parties to finalize the settlement agreement. I highly and confidently recommend Rachel Ehrlich as a mediator and hope I have the opportunity to work with her again.
- Attorney on a Real Property/Landlord Tenant Dispute
Rachel's ability to understand both sides and diplomatically push the parties toward a resolution is great. She was also tenacious in following up after the face-to-face session in continuing the negotiation to reach a resolution.
- Attorney on an Insurance Bad Faith Dispute
Rachel did a stellar job in getting a case of mine resolved even though it took several months. It was a complicated case of liability and included difficult issues concerning various indemnity claims among the defendants. Rachel mastered the legal and factual issues of the case and kept the dialogue going until the matter could be resolved. I wish that she lived in Arizona so I could use her all the time! I recommend Rachel without hesitation.
- Attorney in a Catastrophic Injury Matter
She was able to listen to all sides.
- Attorney on a Warranty of Habitability Dispute
Rachel is spectacular. If I told her once I told her 20 times these guys are never going to pay what it takes to get this done. She would call and I would invariably tell her that settlement was an impossibility. I told her It will never happen and I couldn’t honestly understand what part of that she didn’t get. She was always polite, listened to what I was saying and understood every argument or point I tried to make. This was a very complicated case. I have heard others describe their cases in that fashion but this was in fact a very difficult case involving multiple parties, big egos including mine, several insureds, two insurance companies, 40 or more plaintiffs, multiple law firms and overall a truly difficult case to get under control. She did it. She is one of the best if not the best I have ever seen and I have seen many. Finally she is a pleasure to work with and conveys genuine respect for everyone involved. It doesn’t hurt that she is also very bright.
- Attorney on an Insurance Coverage Dispute
601 S. Figueroa
Los Angeles, CA 90017
Fax : 213.223.1114
11601 Wilshire Blvd
Los Angeles, CA 90025
Fax : 310.442.2125
402 W. Broadway
San Diego, CA 92101
Fax : 619.814.1967
1851 East First Street
Santa Ana, CA 92705
Fax : 714.834.1344
100 Pine Street
San Francisco, CA 94111
Fax : 415.266.1243