Management Team


Director of Mediation Case Management and Senior Case Manager

Heather Reed is a seasoned pioneer in the ADR field, having obtained her Master's Degree in Dispute Resolution from Pepperdine Law School in the inaugural Class of 1996. Prior to that, she received her Bachelor Degree as a double major in Political Science and Sociology, graduating Phi Beta Kappa in 1992 from the University of California, Santa Barbara.

Heather is based out of the company's West LA office but spends time in all of the JW offices in her role as Director of Mediation Case Management serving as a mentor and consultant to the entire Case Management team, and managing many client relations. She also regularly attends industry events and is actively involved in business development for the company. Her responsibilities also include serving as a Senior Case Manager to several Neutrals with very active practices as well as continuously working to raise the bar of excellence in how mediations are convened at JW.

Having 25 years' experience in the ADR industry, I can whole-heartedly express that JW is the most advanced, organized, experienced, client-friendly, caring and innovative ADR firm in the business with tremendous and diverse Neutral talent! I am ecstatic to be such an integral part of the JW team!

She is a native of Colorado, the very proud mother of two teenagers, Sage & Hansen, a certified birth coach, a longtime triathlete, and a competitive USTA tennis player.