Director of Case Administration and Senior Case Manager
Heidi Adams is based out of the Corporate Headquarters in Santa Ana. Heidi began her dispute resolution career in 1997, while working on her bachelor's degree in business management at California State University Fullerton. Additionally, she has earned a teaching credential from Azusa Pacific University. Heidi has held several positions at Judicate West, and has found a balance between training fellow team members and managing cases. She is passionate about elevating her colleagues' knowledge and skills while sharing the company's philosophy and striving for the highest level of customer satisfaction. Throughout the years, Heidi has been and remains instrumental in several innovative projects related to upgrading and enhancing Judicate West's technology infrastructure and case administration processes. Heidi is also the primary Case Manager for several top commercial neutrals.
Outside of the office, Heidi enjoys spending time with her two sons snowboarding, hiking, reading and cuddling up for movie nights.
Early in my career it was obvious that Judicate West was a company I could grow with and get excited about. I am very fortunate I can combine my passions for teaching and marketing in one place.